Store Polices
Policies
About Our Items
Most pieces at Locate and Place are one-of-a-kind vintage and antique items. Because they are aged and previously used, they carry character: patina, wear, small scratches, fading, tarnish, repairs, and other signs of age. We consider these marks part of each piece's history and charm. We describe and photograph condition as accurately as we can, but please review all photos and details carefully. Items are sold as-is. Any new items are clearly noted in the product description.
Returns & Exchanges
Because our pieces are unique and can't be replaced, all sales are final, with these exceptions:
- The item arrives damaged.
- The item is significantly different from its description.
If either applies, email us at contact@locateandplace.com within 3 days of delivery with your order number and clear photos. We'll work with you on a refund, replacement, or credit. Normal signs of age, patina, and wear noted or visible in the listing are not grounds for return.
Shipping
Orders ship within 1-3 business day of purchase. Fragile and antique items are carefully packed, but transit damage can still happen. Please inspect your package on arrival. Delivery times are estimates and depend on the carrier.
Local Pickup
Local pickup is available at no charge. Select "Pickup" at checkout.
How it works:
- After you place your order, you'll receive an order confirmation email.
- Once your order is ready, usually within 1-2 business days, we'll send a second notification with the pickup address, hours, and instructions.
- Please bring your order confirmation or a photo ID matching the name on the order.
Pickup window: Orders must be picked up within 7 -10 days of the "ready for pickup" notification. If you need more time, contact us at contact@locateandplace.com before the window closes and we'll do our best to accommodate you.
Uncollected orders: If an order isn't picked up within the window and we haven't heard from you, we may cancel it and return the piece to inventory.
Inspect before you leave: Please look over your items at pickup. Normal signs of age and patina are expected. Let us know right away if anything differs from the listing. Once an item leaves our location, all sales are final.
Handling: Larger or fragile pieces may need help carrying. We're happy to help load, but you're responsible for safely transporting your items.
Shipping and Delivery Quotes: Some orders, such as large or oversized items, freight shipments, local delivery, birmingham delivery, or address outside our standard shipping zones, require a custom shipping quote. To request one, please select " Out-of-town shipping / delivery - Request quote." A form will pop up and please complete all pages of the form. After you submit the form, you will see a confirmation message and receive an email from us. we reply with a price and estimated delivery date within 1 business day. Once you approve the quote we will send an invoice or payment link. The order will be processed after payment is received.
Cancellations: Since each piece is one of a kind, orders can't be canceled once shipped or picked up. Contact us as soon as possible if you need to cancel a recent order.
Contact: Questions? We are happy to help. Email contact@locateandplace.com or message us on Instagram Locate & Place. We're happy to send extra photos or measurements before you buy.